Contact Us

If you need assistance regarding your account, deposits and withdrawals, responsible gambling tools, or any other aspect of the services provided by Cloud Bet on the official website https://cloyd.bet, please contact our support team using the secure contact form below or by email at support@cloyd.bet. Provide your full name or username, a valid email address or messenger contact, and a clear description of your request so that we can review your enquiry efficiently and respond with accurate information.

We aim to reply to all enquiries within one business day and, as of 2025, our customer support operates 24/7, with live chat on the website being the fastest channel for urgent issues. Cloud Bet is operated by Halcyon Super Holdings B.V., Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao, under Curaçao eGaming Master Licence no. 1668/JAZ. The brand is not licensed by the UK Gambling Commission, is not part of GamStop, and does not provide access to a UK-approved alternative dispute resolution (ADR) body; any disputes are generally governed by the laws and jurisdiction of Curaçao. Before using our services from the United Kingdom, you are responsible for ensuring that online gambling is lawful for you and that you comply with any local restrictions, and you should carefully review our Terms & Conditions, Privacy Policy, Responsible Gaming and AML/KYC information available at https://cloyd.bet/en/terms-and-conditions/, https://cloyd.bet/en/privacy-policy/, https://cloyd.bet/en/responsible-gaming/ and https://cloyd.bet/en/aml-policy/. If you remain dissatisfied after completing our internal complaints process, you may seek further assistance through Curaçao eGaming's player protection and dispute resolution channel at https://curacao-egaming.com/player-protection-and-dispute-resolution, and you can verify our licence status via https://validator.curacao-egaming.com/validate?domain=cloyd.bet.